Here’s what a day in the life of our mobile hygiene service looks like.
A custom-built shower trailer pulls up to a service site – typically in front of or near another nonprofit serving our unhoused neighbors. Guests sign up; we know most by name as well as their stories. For those we don’t, we quickly learn them. Everyone is welcomed warmly. When it’s their turn, we provide toiletries, a fresh towel, a new pair of socks, and a serene, private space to enjoy a hot shower. Music is piped in; it’s healing and transports people far from their daily reality.
It’s the details that matter; the little things that make a profound difference and say ‘you’ matter. We work hard to ensure every guest leaves feeling better than when they arrived and, in so doing, we build relationships based on trust and mutual respect.
This unexpected level of care with which we treat every shower guest is what we call Radical Hospitality, and it’s the key to Lava Mae’s success. In being seen, our guests feel valued, supported, and treated as equals.
They tell us:
“I can walk down the streets with my head held high.”
“You’re like my Tuesday family.”
“Lava Mae saved my life.”